On which devices can I read books on Selectvu?
You can read books on Selectvu on all the most popular devices. Selectvu will work on smartphones, tablets, eReaders, laptops and PCs. We even work regardless of whether you use an Apple product, Android device, or desktop computer. You can also enjoy your subscription and content on the go, as we are mobile-friendly!
Is Selectvu content supported on multiple browsers?
Yes, our site is compatible with Safari, Internet Explorer 8 or greater, as well as others. Specifically, we support the latest versions of Google Chrome, Firefox and Opera as well. These browsers can be used on the following operating systems: Windows Phone, Windows, Mac OS, iOS, Android and Linux.
My book seems broken. What do I do now?
If your book appears to be broken, contact our support staff. Let them know what device you are using. Also, specify the operating system that is being used. Lastly, tell them which book you are trying to read. When they have all this information, we can correct the problem, and you can get back to your book.
Can anyone help me if I have other technical questions?
Yes, our support team is here to help. To get a hold of them, use our contact form. Detail what problems you are having and they will look into the matter and respond to your inquiry.
I’m having an issue accessing my book. Is there a way to fix this?
You must download Adobe Digital Editions here download. This program is a requirement to read from our library.
The content I am trying to access is not functioning properly.
If you are having any kinds of content issues with our site, our support staff will be able to help. Contact our support staff and specify the content you are accessing and the device you are using. Also, describe the issues in detail. Then, we will resolve the matter for you.
How do I get a confirmation after cancelling my membership?
After cancelling your membership, you will receive a confirmation email. The confirmation will be sent to the email address that was used to create the account. Please follow up with a support representative if you do not receive this confirmation. This way, we can fix the problem ensure there will be no further billing.
How can I get a hold of a live representative?
To speak with a live member of our staff, you can either call us or correspond by email. Our toll-free number is 1-877-252-4993, and our email address is support@selectvu.com.
I noticed that I am still being billed after cancelling my subscription.
You should no longer be receiving any charges after cancelling your subscription. After cancelling, you should be receiving an email confirming your cancellation, and there should not be any additional charges. You will, however, maintain access to your membership for the remainder of the term for which you have already paid. If you receivea charge which you believe is a mistake, please contact our customer service department immediately.
I would like to know about your cancellation policy.
Our cancellation policy states that you may end your membership whenever you please. Following the cancellation of your account, you will still be able to access your membership for the remainder of the subscription term for which you have paid.
I would like to know if I am eligible for a refund.
To know if you are eligible for a refund, please see the criteria below:
- If you experienced difficulties do to the technology, if you were a victim of fraud, or if you were billed in error, you may be eligible for a refund.
- If you did not receive the experience you anticipated from our website, we may give you a refund.
Will your charges appear on my bank statement?
For charges from Selectvu, keep an eye out for “selectvu.com 8772524993”. Contact support if you have any questions about billing.
I’m hoping to see new content regularly. What can I expect?
New content is added on a daily basis. We work hard to ensure a complete library is available to you at all times.
